This is the Lord of Heroes team.
Due to a recent iOS 14 update on 09/17(Thu), app crash/freezing issues may occur during the in-app purchases. We are looking into the issue at the moment and we are expecting to resolve this on the upcoming update maintenance.
■ Please Note!
- Lower than iOS 14 or Android devices will not be affected.
- App crash/freezing may occur during in-app purchases and restarting the app will resolve the problem.
- If you haven’t received purchased items, please contact our Customer Support.
(In-game [Settings] > [Support] > [Customer Support])
We apologize for the inconvenience.